Editorial

Vol.9, No.3, July-September 2019, Article:1

Title

What Made You Success: Text Mining Analysis of Trip Advisor Traveler Choice Hotel

Authors

Vinay, Ch.

Affiliation

Research Scholar, School of Management Studies, University of Hyderabad, University (Post), Telangana-500046, Ph. No:+91-9493693673, Email: vinax1260@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.09.01

Page Nos.

139-147

Keywords

Online reviews; text mining; sentiment analysis; polarity.

Abstract

Due to the availability of the reviews in review websites, customers have plenty of choices to proceed with booking. Hospitality industry introduced many innovative technologies to gain customer satisfaction and to do the easy of business. This paper tries to address the factors made to achieve customer loyalty and what made to win the TripAdvisor travelers choice award. We did the text mining analysis of the satisfied and dissatisfied customer reviews of the hotel. We performed frequency analysis, polarity analysis, sentiment analysis, and cluster analysis. The study finds that the positive sentiments are more than negative sentiments. By observing the polarity score, the negative sentiments are negligible by seeing the descriptive statistics, less than 3% of customers rated negatively. We performed sentiment analysis of the reviews by using QSR Nvivo 12 software. The positive sentiments are hotel a place of business, location of the hotel, staff, view, service, stay, experience, and the core products offered by hotel [room]. The negative sentiments are place of business, location of the hotel, staff, service, stay, experience, and the core products offered by hotel [room]. We performed text mining analysis using unigram; further analysis can be performed by using N-gram.

Vol.9, No.3, July-September 2019, Article:2

Title

Determinants of Dividend Policy with Reference to Select Indian Companies: A Panel Data Regression Analysis

Authors

Rajbinder Kaur¹, Arup Kumar Chattopadhyay² and Debdas Rakshit ³

Affiliation

¹ Research Scholar, Department of Commerce, The University of Burdwan, Burdwan-713104, West Bengal, India, Email: itsrajk13@gmail.com / ² Supervisor, Department of Economics, The University of Burdwan, Burdwan-713104, West Bengal, India, Email: arup.chatto@yahoo.co.in / ³Supervisor, Department of Commerce, The University of Burdwan, Burdwan-713104, West Bengal, India, Email: debdas_rakshit@yahoo.co.in

DOI

http://dx.doi.org/10.11127/gmt.2019.09.02

Page Nos.

148-157

Keywords

Dividend policy; determinants; panel data; regression analysis.

Abstract

The purpose of this paper is to examine the determinants of dividend policy of 50 BSE listed companies selecting 5 sample companies from each of 10 Indian industries, namely, Cement, Computer Hardware, Large Heavy Engineering, Fertilizer, FMCG, Large Electric Equipment, Mining/Mineral, Textile, Large Tyres and Pharmaceutical for a time span of 15 years' beginning from 1999-2000 to 2013-14 using panel data regression methodology. Firstly, we have conducted industry-wise empirical analysis of dividend policy with reference to five microeconomic determinants such as profitability, size, liquidity, investment opportunities and business risk. Next, we made a comparative analysis of determinants of dividend policy in order to decide the financial behaviour of dividend policy in the light of four dividend policy theories, namely, pecking order theory, signalling theory, agency cost theory and transaction cost theory. The regression results found little evidence in support of any specific theory or theories for explaining the dividend behaviour of select industries. In case of Cement, Large Heavy Engineering, Fertilizer, Large Electric Equipment, and Pharmaceutical industries all selected determinants are found to be insignificant in determining their dividend policy.

Vol.9, No.3, July-September 2019, Article: 3

Title

Capital Structure of Listed Indian Firms: A Comparison of Manufacturing and Non-manufacturing Sector

Authors

Bendangienla Aier¹ and Biswajit Ghose ²

Affiliation

¹ Guest Faculty, Department of Management, Mizoram University, Aizawl, Mizoram -796004, India, Phone No- +918575657797, Email ID: abendangienla@yahoo.com (Corresponding Author) / ²Assistant Professor, Department of Management, Mizoram University, Aizawl, Mizoram -796004, India, Phone No- +918731823816, Email id- biswajitghose84@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.09.03

Page Nos.

158-168

Keywords

Capital structure; manufacturing firms; non-manufacturing firms; pecking order theory; trade-off theory.

Abstract

In corporate finance, capital structure is one of the mostly researched topics. Capital structure decision is about deciding the best mix of debt and equity in total capitalization of the firm. Earlier research shows that there are several factors which affect the debt-equity mix of firms and one such factor is firm's industry affiliation. The present study investigates the capital structure of manufacturing and non-manufacturing firms. Using a dataset of 1785 listed Indian firms over a period of 2005-2016, the study observes that manufacturing firms have substantially higher leverage ratio compared to non-manufacturing firms over the period of study. Further, manufacturing firms are larger in size, have higher tangibility, profitability, non-debt tax shield and uniqueness compared to non-manufacturing firms. Confirming the results of univariate analysis i.e. t-test and rank-sum test, the panel random effect regression model also shows positive impact of manufacturing firms on leverage ratio. The findings of the study expected to provide guidance to financial managers in deciding their capital structure.

Vol.9, No.3, July-September 2019, Article:4

Title

The Progress of Global Energy Goals

Authors

Neha Lakhotia¹, Yamini Karmarkar ² and Varun Sarda³

Affiliation

¹ Faculty, Pioneer Institute of Professional Studies, Indore, India, Postal Address: Sector - R, Mahalaxmi Nagar, Indore, India, E-mail ID: neha.pimd@gmail.com / ²Associate Professor, Institute of Management Studies, Indore, India, Postal Address: IMS, DAVV, Takshila Campus, Khnadwa Road, Indore, India, Email Address -ykarmarkar@gmail.com / ³Faculty, Prestige Institute of Management and Research, Indore, India, Postal Address: 2, Education & Health Sector , Scheme No 54, Indore, India, Email Address - inboxofvarun@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.09.04

Page Nos.

169-183

Keywords

Global energy targets; sustainable development goals; electrification, renewable energy; efficiency of energy; quality of life.

Abstract

The Energy Progress Report launched at the forum for "Sustainable Energy for All" gives a comprehensive overview into the progress of the World towards the global energy targets on access to electricity, clean cooking, renewable energy and energy efficiency. The Sustainable Development Goals (SDG) by the World Bank has proposed energy targets for 2030. Though the World is not very much on track to meet the global targets and Sustainable Development Goals set for 2030 still developments can be seen in areas like expansion of electricity in least developed countries and industrial energy efficiency. National trends across the World offer encouraging signs and indicate that national targets being met out is really appreciable but the global trends are disappointing. The purpose of the present study is to explore the action required on all technologies, renewables and energy efficiency in order to deliver on the critical goals of energy access, climate mitigation and lower air pollution for developing economies. The study is exploratory in nature. It describes the progress made on the SDG 7 and provides comprehensive overview of the progress of the global economies towards ensuring access to affordable, reliable, sustainable and modern energy for all. The study gives insights into the right set of framework and policies for the energy sector as it is of prime importance towards leading the World into a more sustainable pathway. Findings suggest that with the right set of policies substantial progress can be made in the countries with respect to clean energy and access of energy in order to improve the lives of millions of people. This will further have a positive impact on the prospects for development and will improve the quality of life of millions of people.

Vol.9, No.3, July-September 2019, Article:5

Title

Strategic Analysis of Cloud Kitchen - A Case Study

Authors

Nita Choudhary

Affiliation

Faculty, International Institute of Hotel Management (Bangalore), Email: xiss12@gmail.com, Mob. No. 9343981150; Postal address: H. No. 27A, 13th Cross, 2nd Main, Kuvempu Road, Vignan Nagar, New Thipassandra Post, Bangalore, Karnataka, 560075

DOI

http://dx.doi.org/10.11127/gmt.2019.09.05

Page Nos.

184-190

Keywords

Cloud kitchen; model; outlets; segmentation; targeting; positioning.

Abstract

In the era of internet, where generation Y wants most of the facilities ordered on one click, the word 'Cloud kitchen' gained momentum. Cloud kitchen works on a hub and spoke model. There is a mega central kitchen (hub) and the food is delivered to the outlets (spokes), from where the food is distributed to the respective customers. A cloud kitchen is a takeaway outlet that does not provide a dine-in facility. Restaurants like Faasos, Box8, Innerchef, Freshmenu, Kabuliwala and Holachef are also exploring the concept of 'Cloud kitchen' lucratively. This case study will explore the world of cloud kitchen in terms of business model, marketing strategies and analysis in terms of customer, competitor, market and environment. However, considering the strategic uncertainties, mainly the intensity of competition, cloud kitchen services need to continuously analyse market position, and adapt to market changes with innovative strategies.

Vol.9, No.3, July-September 2019, Article:6

Title

The Path to Supplier Relationship Management

Authors

Frank Sunil Justus, T.¹, Sunitha, T. ² and Velaudham, C.³

Affiliation

¹ Associate Professor, Department of Business Administration, Annamalai University (was earlier senior operation Engineer, Tuticorin Alkali Chemicals) / ²Assistant Professor, Department of Business Administration, Annamalai University / ³Assistant Professor, Department of Business Administration, Joseph Arts & Science College, Thirunavalur, Tamilnadu

DOI

http://dx.doi.org/10.11127/gmt.2019.09.06

Page Nos.

191-197

Keywords

Supplier relationship management; auto companies; supplier evaluation; supplier identification.

Abstract

Supplier management involves tweaking the supplier product to suit to the needs of buyer and in turn enhancing the quality of the product manufactured by the buyer. Supplier development is a challenging role and is determined by the amount of involvement shown by the buyer company in the operation process of buyer company and the willingness of the buyer company to commit resources for the operations concerning supply to that particular company. From the study it was inferred that supplier identification, supplier evaluation and legal/ social compliance has a direct influence on supplier relationship management and also has an indirect effect on supplier relationship management through supplier development and supplier choice. Supplier development and choice of supplier are mediating variables for the effect of supplier identification, supplier evaluation and legal/ social compliance on supplier relationship management. The study is based on auto companies in and around Chennai and further studies can be carried by involving executives of other geographical areas and also paying a larger focus on areas such as social accountability of supplier companies.

Vol.9, No.3, July-September 2019, Article:7

Title

Hiring foreign domestic workers out of status, not necessity: reflections on some preliminary findings from Malaysia

Authors

Guoxin Ma¹, Wei Xu², Saw Chee Koon³, Tan Foong Yee⁴ and Zengchong Kang⁵

Affiliation

¹ Associate Professor, Anhui University of Finance and Economics, China (Email: mgxb1314@163.com); ²Professor, Anhui University of Finance and Economics, China; ³Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia; ⁴Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia; ⁵Lecturer, College of Hydraulic Engineering, Wanjiang University of Technology, China

DOI

http://dx.doi.org/10.11127/gmt.2019.09.07

Page Nos.

198-202

Keywords

Malaysia; hiring; foreign domestic workers.

Abstract

Research on foreign domestic workers has been heavily featured in sociology, and to lesser extents, work and employment, economics and international relations. We take an alternative viewpoint seeing the hiring households as consumers in order to investigate their real intentions for hiring foreign domestic workers. This study reports some preliminary findings from a larger scale study which suggests that, surprisingly, hiring intentions have no significant relationship with either necessity or convenience. On the other hand, social status appears to be the most significant predictor of hiring intentions. This study provides some discussions and reflections on this alternative view of foreign domestic workers and calls for further research.

Vol.9, No.3, July-September 2019, Article:8

Title

Book Review

Authors

Mrinmoy Bhattacharjee

Affiliation

Associate Professor of Marketing, Alliance School of Business, Alliance University, Bangalore, E- mail:mrinmoy_mrin@yahoo.com / mrinmoy.bhattacharjee@alliance.edu.in

DOI

http://dx.doi.org/10.11127/gmt.2019.09.08

Page Nos.

203-204

Keywords

Customer value chain; book review.

Abstract

Details of the Book Reviewed: Title-Unlocking the Customer Value Chain; ISBN- 978-1-5247-6308-4; Published-May, 2019; Pages-336; Price-$37; Author- THALES S. TEIXEIRA (Prof. Harvard Business School); Publisher-Currency Publication, a division of Penguin Random House, New York.

For full texts of the articles please visit http://indianjournals.com/ijor.aspx?target=ijor:mgt&type=home